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Frequently Asked Questions

Where can I purchase a Gift Card?

To purchase your card online NOW visit giftofvegas.com

Purchase Location: ARIA Business Services Center in person during business hours, Concierge, Elements (retail store), The Spa & Salon at ARIA, or phone 702.590.9755 between 9:00 a.m. - 5:00 p.m. Monday through Friday.
Online Sales

Purchase Location: Bellagio Business Center, Tutto, Spa and Salon Bellagio
Online Sales

Purchase Location: Business Services Center
Online Sales

MGM Grand
Purchase Location: Business Services
Phone: 702-891-3095
Online Sales

Mandalay Bay
Purchase Location: Concierge, Spa Mandalay and BATHHOUSE Spa
Phone: 702-322-5700 or 1-877-632-7700
Online Sales

The Mirage
Purchase Location: Impulse and Concierge Desk
Phone: 888-391-3991 or 702-791-7416
Online Sales

Monte Carlo
Purchase Location: Concierge Desk

New York-New York
Purchase Location: Spa or Business Services Center
Phone: 866-524-6185
Online Sales

Purchase Location: Visit Nuture, the Spa at Luxor
Phone: 1-800-258-9308 or 702-262-4982
Online Sales

Purchase Location: Available at the wedding chapel and the spa
Phone: 1-800-811-4320 or 702-597-7278

Circus Circus
Purchase Location: Business Center and the Main Cage
Online Sales

Circus Circus Reno
Purchase Location: Main Cage located on the main Casino floor.
Online Sales

Gold Strike Tunica
Purchase Location: The Gift Shop
Online Sales

Beau Rivage
Purchase Location: Business Services, Impulse, Fallen Oak and The Spa & Salon
Phone: 228-386-7783
Online Sales

MGM Grand Detroit
Purchase Location: Purchase at the Hotel Front Desk and at IMMERSE spa.
Online Sales

Purchase Location: Crystals Concierge
Online Sales

Holiday Gift Shoppe
You may redeem your Gift Points for the MGM Resorts International Gift Card at the year-end Holiday Gift Shoppe shopping event. Please visit mlife.com to learn more.

Where can I use my Gift Card?

The MGM Resorts International Gift Card is accepted at participating destinations' merchant and restaurant outlets listed here. The Gift Card cannot be used to make reservations or advance purchases, such as show tickets or room reservations.

Gift Cards may not be used for gaming activities, hotel reservations, or advanced purchases, and are not redeemable for cash. See the Cardholder Agreement for a complete list of terms and conditions.

Does my Gift Card expire?

Funds do not expire. The "valid thru" date is not an expiration date on the Card funds. The amount remaining on the Card will be available until the amount reaches zero.

Are there any service fees?

Unless prohibited by law, a $2.50 fee will be deducted monthly from the card balance starting on the first day after a one-year period of inactivity. Activity means any action resulting in a charge in Card balance, other than fee imposition, or adjustment due to error or prior transaction reversal. For the Card transaction history, visit www.mlifegiftcard.com or call 1-800-554-2707.

How do I find the available balance on the Gift Card?

At any time, you can confirm the available balance at: Gift Card selling locations, online atwww.mlifegiftcard.com or call 1-800-554-2707.

Can I add funds to my Gift Card?

No, the Gift Card is not re-loadable. However, returns and credits amounts can be placed back on to the card by a merchant.

What if the gift card is declined?

If a transaction is declined, the customer should check the balance (see, "How do I find the available balance on the Gift Card?"), tell the cashier how much is available on the Gift Card to use towards the purchase, and pay the remainder with another form of payment.

Can other forms of payment be used with the gift card when making a purchase?

Yes. The customer should inform the cashier how much to deduct from the Gift Card and how much to deduct from the other payment method(s). Please note that some stores are not able to split purchases between Gift Cards and credit or debit cards. In these cases, a customer may need to pay the difference in cash or check.

How are returns, exchanges, or disputes handled?

Subject to their return policy, merchants may credit Gift Cards back to the Gift Card used to make the original purchase. For this reason, it is very important that customers keep Gift Cards and receipts. Funds credited by the merchant will be available 3-5 days after the return is processed. If the Gift Card is not present, the merchant may issue a store credit, store valued Gift Card, or exchange. Please note that voided transactions may take up to 7 days to be credited back to the Gift Card's available balance.

What if my Gift Card is lost or stolen?

Store your 16-digit Gift Card number and/or Gift Card purchase receipt in a safe location in case your Gift Card is lost or stolen. To prevent unauthorized transactions on a lost/stolen card, contact the Gift Card selling location immediately to have your card locked. Gift Cards may be replaced for a fee of $5.00; Gift Card number and proof of purchase are required for replacement. See Cardholder Agreement for more details.

Balance Inquiry Phone Number: 800.554.2707
Balance Inquiry Website: www.getmybalance.com
Cardholder Support: 800.554.2707
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