Frequently Asked Questions
Where can I purchase a Gift Card?
Purchase Location: Business Services Center, Concierge, Element (retail store), or Spa
Purchase Location: Bellagio Business Center or at Tuttos
Purchase Location: Business Services Center or Spa
Purchase Location: Concierge or Business Center
Phone: 702-891-7800 or 877-660-0660
Purchase Location: Mandalay Bay South Convention Business Center, Mandalay Bay Front Desk Business Center, THEhotel Business Center or either Spa
Phone: 702-322-5700 or 1-877-632-7700
Purchase Location: The Impulse Shop, Concierge Desk and Business Serves Center
Phone: 888-391-3991 or 702-791-7416
Purchase Location: Business Center
New York-New York
Purchase Location: Concierge, Spa, or the Business Services Center
Purchase Location: Visit Nuture, the Spa at Luxor or Essentials
Purchase Location: Available at the wedding chapel and the spa
Phone: 1-800-811-4320 or 702-597-7278
Purchase Location: Business Center and the Main Cage
Circus Circus Reno
Purchase Location: Main Cage located on the main Casino floor.
Gold Strike Tunica
Purchase Location: The Gift Shop
Purchase Location: Purchase at the Business Center, Retail Shops, Fallen Oak and the Spa & Salon.
MGM Grand Detroit
Purchase Location: Purchase at the Hotel Front Desk and at IMMERSE spa.
Purchase Location: Crystals Concierge
Holiday Gift Shoppe
You may redeem your Gift Points for the MGM Resorts International Gift Card at the year-end Holiday Gift Shoppe shopping event. Please visit mlife.com to learn more.
Where can I use my Gift Card?
The MGM Resorts International Gift Card is accepted at participating destinations' merchant and restaurant outlets listed here. The Gift Card cannot be used to make reservations or advance purchases, such as show tickets or room reservations.
Gift Cards may not be used for gaming activities, hotel reservations, or advanced purchases, and are not redeemable for cash. See the Cardholder Agreement for a complete list of terms and conditions.
Does my Gift Card expire?
Funds do not expire. The plastic card will be unusable after the "valid thru" date stated on the Card. The "valid thru" date is not an expiration date on the Card funds. The amount remaining on the Card will be available until the amount reaches zero.
Are there any service fees?
Unless prohibited by law, a $2.50 fee will be deducted monthly from the card balance starting on the first day after a one-year period of inactivity. Activity means any action resulting in a charge in Card balance, other than fee imposition, or adjustment due to error or prior transaction reversal. For the Card transaction history, visit https://www.xpressgiftcard.com or call 1-800-554-2707.
How do I find the available balance on the Gift Card?
The original balance should be indicated in the first white box located on the back of the Gift Card. At any time, you can confirm the available balance at: Gift Card selling locations, online at http://mgmgiftcard.transcard.com or call 1-800-554-2707.
Can I add funds to my Gift Card?
No, the Gift Card is not re-loadable. However, returns and credits amounts can be placed back on to the card by a merchant.
What if the gift card is declined?
If a transaction is declined, the customer should check the balance (see, "How do I find the available balance on the Gift Card?"), tell the cashier how much is available on the Gift Card to use towards the purchase, and pay the remainder with another form of payment.
Can other forms of payment be used with the gift card when making a purchase?
Yes. The customer should inform the cashier how much to deduct from the Gift Card and how much to deduct from the other payment method(s). Please note that some stores are not able to split purchases between Gift Cards and credit or debit cards. In these cases, a customer may need to pay the difference in cash or check.
How are returns, exchanges, or disputes handled?
Subject to their return policy, merchants may credit Gift Cards back to the Gift Card used to make the original purchase. For this reason, it is very important that customers keep Gift Cards and receipts. Funds credited by the merchant will be available 3-5 days after the return is processed. If the Gift Card is not present, the merchant may issue a store credit, store valued Gift Card, or exchange. Please note that voided transactions may take up to 7 days to be credited back to the Gift Card's available balance.
What if my Gift Card is lost or stolen?
Store your Gift Card Admin. number and/or Gift Card purchase receipt in a safe location in case your Gift Card is lost or stolen. To prevent unauthorized transactions on a lost/stolen card, contact the Gift Card selling location immediately to have your card locked. Gift Cards may be replaced for a fee of $10.00; Gift Card number and proof of purchase are required for replacement. See Cardholder Agreement for more details.
Balance Inquiry Website: https://www.xpressgiftcard.com